INIA name comes from the genus of South American river dolphins. We are inspired to use technological innovation to give everyone confidence, cleverness, and a chillax lifestyle. By choosing the INIA FLARE microcurrent device, you’re embracing scientifically-advanced, professional skincare right at home, enhancing skin radiance and youthfulness. Can I use the INIA FLARE with makeup on? No, it is not recommended to use the INIA FLARE with makeup on. For optimal results, you should thoroughly remove your makeup and cleanse your face prior to use. How often should I use my FLARE for optimal results? For the best instant results and sustained benefits over time, we recommend using the FLARE device five times a week for the first 60 days. After this initial period, reduce usage to 2-3 times a week to maintain the results. Can the FLARE be used on the hands, neck, or other areas? Yes, the FLARE can be used on various areas including the face, neck, and hands. Always ensure that you read the user manual first for proper usage instructions to achieve the best results and ensure safety. Can I use this device with a different gel? Yes, especially for the LIFT and TIGHTEN modes. While our devices are designed and tested with specific gels for optimal performance, using your daily skincare products like regular gels or serums should still provide good results. Is it defective if there are scratches on the device head? While zinc alloy is non-allergenic and rust-resistant, slight scratches may occur during the manufacturing or cleaning process. These are normal and do not affect the functionality or safety of the device.